Technical Support Specialist

1 week ago

kannur, India beBeeCustomer Full time

Customer Service RoleWe are seeking a customer service professional with strong technical skills to support customer inquiries, process orders and manage service requests.Handle customer queries in a timely manner, providing accurate responses.Review engineering drawings, layouts and specifications to process customer orders and submittals.Enter and maintain order details with high accuracy.Prepare reports, documentation and customer updates.Collaborate with internal teams to resolve issues and ensure customer satisfaction.Access technical information as needed to support customer requests.Manage multiple tasks in a deadline-driven environment.To be successful, you should have:3-5 years of customer service or technical support experience.Experience with Zendesk or similar ticketing platforms.Ability to read engineering drawings, blueprints or basic technical diagrams.Strong written and verbal communication skills.Proficiency in MS Office 365 and Adobe Acrobat.Detail-oriented with strong problem-solving abilities.

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