Customer Support Specialist

2 weeks ago


kannur, India beBeeCustomerSupport Full time

Job Title: Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? We're looking for a skilled Customer Support Specialist to join our teamAs a Customer Support Specialist, you will be responsible for providing top-notch support to our customers via phone, email, chat, or in-person. You will be the face of our company, and your ability to build rapport, resolve issues, and provide solutions will make all the difference.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide suitable resolutions.Identify customer needs and provide the best possible solutions.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Requirements & Qualifications:High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools.Positive attitude and customer-focused mindset.Bonus: We offer competitive compensation, comprehensive training, and opportunities for growth and development.



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