Customer Support Specialist

7 days ago

kannur, India beBeeSupport Full time

Job Title: Customer Support Specialist About the Job: We are seeking a dedicated and empathetic Customer Support Specialist to join our team. As a key member of our customer success department, you will play a vital role in delivering exceptional service and ensuring our customers receive timely and effective solutions to their queries. The ideal candidate will possess excellent communication skills, be able to handle complex customer issues with tact and diplomacy, and work collaboratively with internal teams to resolve problems efficiently. Key Responsibilities: Customer Communication: Handle customer inquiries via support platforms (tickets, live chat, and calls) with clarity and empathy, ensuring that each interaction is personalized and resolution-focused. Issue Resolution: Troubleshoot and resolve customer complaints within defined Service Level Agreements (SLAs), providing timely updates and solutions to maintain trust and satisfaction. Collaboration: Work closely with cross-functional teams, including account management, onboarding, product, and engineering teams, to ensure seamless issue resolution and delivery of commitments. Knowledge Management: Stay up-to-date on product features and capabilities to provide accurate information to customers and enhance their experience. Feedback Collection: Capture and report customer feedback from various channels, using insights to improve processes and drive continuous improvement.

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