Technical Support Specialist
2 weeks ago
Technical Support SpecialistAs a Technical Support Specialist, you will be the first point of contact for users seeking technical assistance.Provide prompt and effective support to customers via various channels, including phone, email, chat, and ticketing systems.Monitor tools and diagnose issues to resolve customer inquiries.Escalate unresolved incidents to higher levels of support following established protocols.Document all incidents, service requests, and actions in an IT Service Management system.Track and follow up on open tickets until resolution and closure.Develop accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to knowledge base development and standard operating procedures.Identify recurring issues and propose preventive solutions.Maintain SLA compliance and deliver high-quality service.Key Qualifications:Excellent communication and problem-solving skills.Ability to work effectively in a team environment.Strong analytical and technical skills.Experience with IT Service Management systems and tools.Knowledge of computer hardware and software.Familiarity with network protocols and security best practices.Benefits:Competitive compensation package.Opportunities for professional growth and development.A dynamic and supportive work environment.Why Join Our Team:Be part of a collaborative and innovative team.Contribute to the success of our organization.Make a meaningful impact on customer satisfaction and loyalty.
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Senior Technical Support Specialist
2 weeks ago
kannur, India beBeeSpecialist Full timeUnlock Your Potential as a Senior Technical Support SpecialistWe are looking for a customer-focused expert to join our team and drive excellence in support and product expertise.About the RoleThis is an exceptional opportunity for a skilled technical professional to provide advanced support and product knowledge to our largest customers. As a Senior...
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kannur, India beBeeRetail Full timeTechnical Support Specialist for Retail OperationsDeliver end-to-end technical support to ensure seamless execution of retail operations for major clients.The role involves providing advanced technical assistance, troubleshooting application issues, coordinating with stakeholders, and ensuring business continuity.Offer Level 2/Level 3 technical support for...
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Technical Support Specialist
1 week ago
kannur, India beBeeBusiness Full timeJob SummarySikich is seeking an experienced Business Central professional to provide functional and technical support for users, troubleshoot system issues, and assist with enhancements.Key Responsibilities:Mentor and train support specialists to deliver high-quality service.Provide Tier 1 and 2 support for Business Central users, ensuring timely resolution...
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Technical Product Specialist
1 week ago
kannur, India beBeeTechnical Full timeJob SummaryWe are seeking a skilled Senior Technical Support Specialist to join our Enterprise Support team. This role involves providing advanced technical support and product expertise to our largest customers, conducting root cause analysis, debugging, and troubleshooting across multiple products.This is an excellent opportunity for a customer-centric...
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Technical Support Professional
2 weeks ago
kannur, India beBeeProblemSolving Full timeWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent problem-solving skills and the ability to provide level 1/2 support on our products through live troubleshooting sessions via telephone, email, or live chat.Key Responsibilities:Conduct preliminary assessments of product or system issues and...
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Technical Support Specialist
1 week ago
kannur, India beBeeCustomer Full timeCustomer Service RoleWe are seeking a customer service professional with strong technical skills to support customer inquiries, process orders and manage service requests.Handle customer queries in a timely manner, providing accurate responses.Review engineering drawings, layouts and specifications to process customer orders and submittals.Enter and maintain...
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Customer Support Specialist
2 weeks ago
kannur, India beBeeCustomerSupport Full timeJob Title: Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? We're looking for a skilled Customer Support Specialist to join our team!As a Customer Support Specialist, you will be responsible for providing top-notch support to our...
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Desktop Support Specialist
1 week ago
kannur, India beBeeExpertise Full timeJob OverviewWe are seeking a skilled Desktop Support Specialist to analyze and resolve desktop-related issues, enhancing user productivity and satisfaction.Main Responsibilities:Troubleshooting: Conduct thorough troubleshooting and root cause analysis to efficiently resolve complex desktop problems.Desktop Expertise: Leverage expertise in Desktop Experience...
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Technical Hardware Specialist
2 weeks ago
kannur, India beBeeDesktopSupport Full timeJob Description:As a desktop support specialist, you will be responsible for providing second-level technical support for desktop/laptop hardware, software, and peripheral issues. This includes diagnosing and resolving advanced technical issues escalated from the L1 support team, as well as installing, configuring, and maintaining operating systems, software...
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Ebs Technical Specialist
4 days ago
kannur, India beBeeOracle Full timeTechnical Expert for Oracle EBSWe are seeking a highly skilled and experienced technical expert to join our team as a Technical Support Specialist. The ideal candidate will have extensive knowledge of Oracle EBS and its various modules, including Supply Chain and Manufacturing. They will be responsible for providing top-notch technical support to clients,...
