Technical Operations Manager

7 days ago

bikaner, India beBeeTechnical Full time

Job DescriptionThe primary role of this position is to oversee the administration and optimization of CRM, LMS, ERP, and SIS platforms. This involves managing and customizing these systems to support institutional operations and student success.Key ResponsibilitiesManage platform integrations using APIs, webhooks, and middleware solutionsEnsure customization of SaaS productsEnforce data compliance and integrityCoordinate system downtimes and oversee robust backup and disaster recovery processesRequirementsHands-on experience with CRM analytics in a consumer or marketplace contextMachine-learning & AI experience applied to CRM/personalizationExperimentation & statistics expertiseSQL and Python proficiency for data wrangling, modeling, and automationFamiliarity with data warehouses and version controlDashboards & data visualization skillsBusiness sense proven through translating insights into strategies that yield measurable outcomesCommunication & collaborator leadership across Marketing, Product, and EngineeringBachelor's degree in Information Systems, Computer Science, Education Technology, or a related field (Master's preferred)Minimum 15+ years of experience in EdTech systems administration or CRM managementProven track record in platform integration, data governance, and cross-functional collaborationBenefitsAchieve tangible results by establishing benchmarks and learning goals, developing structures that link campaign performance to business resultsAdvance personalization with ML/AI by developing or partnering on models and integrating them into CRM decisioning and orchestrationLead experimentation at scale by building and running A/B and multivariate tests, applying sound statistical methods to produce trustworthy resultsDevelop robust analytics by using SQL/Python for data modeling and reproducible pipelines, composing self-serve datasets and dashboards to accelerate decision-makingOptimize channel strategy by evaluating email, push, in-app, onsite, and lifecycle programs, recommending frequency, targeting, and creative strategies grounded in dataTell the story by translating complex analysis into clear, actionable recommendations for senior collaborators, influencing roadmaps and CRM evolutionImprove the craft by guiding analysts, advocating for guidelines in documentation, code review, and experimentation hygiene, promoting an inclusive, growth-focused cultureSafeguard data use by partnering with Legal/Privacy to ensure compliance, guardrails, and responsible AI practices

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