Cyber Security Operations Manager

5 days ago

bikaner, India beBeeDelivery Full time

We are seeking a professional with exceptional customer service skills to oversee our Service Delivery operations. As a Service Delivery Manager, you will be responsible for delivering excellence in service assurance, liaising with internal technical staff on behalf of clients, and providing generalist cyber consultancy.This role is focused on delivering SOC service for our customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.The successful candidate will have a good balance between customer service, technical knowledge, and experience dealing with C-level executives.Key Responsibilities:Preparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following proceduresGreat report writing skillsOnboarding of new ClientsContinuously improve operations and client engagementContinual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementRequirements:Minimum of 5 years work experience in Service ManagementExperience in Delivering Cyber of SOC (Security Operation Centre) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time management ·Strategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomyAbility to work within a team and achieve results through others   Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customersLead the incidents to resolutionDesirable Skills:Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber SecurityIndustry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)

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