Cyber Security Operations Lead

23 hours ago

bikaner, India beBeeServiceDelivery Full time

Job OverviewThe Service Delivery Manager is responsible for delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, and assisting with uncovering growth opportunities with the client through new or product upgrades.About the RolePreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following the procedures.Great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patch.Develop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshops.Risk and Issue Management.Problem Management.Scope Management.Change Management.Major incident management.Key Skills and Experience RequiredMinimum of 5 years work experience in Service Management.Experience in Deliver Cyber of SOC (Security Operation Centre) service is very important.Experienced working in an MSP environment.ITIL Service Management accreditation.Proven experience with Incident response.Strong working knowledge of ITSM service delivery concepts.Demonstrated ability to position and present at a C-suite level.Demonstrated ability to lead and collaborate with a multi-disciplined team.Demonstrated skills in time management.Strategic thinking with a get-up-and-go attitude.A willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through others Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead the incidents to resolution.

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