Chief Technical Operations Specialist

1 week ago

jaipur, India beBeeTechnical Full time

Improve customer satisfaction and drive broader customer experience as a Senior Technical Support Engineer.You will be part of an Enterprise Support team, focusing on advanced support and product expertise for largest customers. Your responsibilities include root cause analysis, debugging, and troubleshooting across multiple products. You will work globally, participate in customer-facing calls, and communicate progress updates and resolution details.Your key responsibilities include:Providing technical support via phone, email, and chatResolving complex technical issues and escalating when necessaryCollaborating with cross-functional teams to identify process improvementsDeveloping and maintaining technical documentation and knowledge base articlesParticipating in training programs to stay up-to-date on technologies and best practicesRequired Skills and Qualifications:We are looking for individuals who possess:Advanced technical knowledge and skillsExcellent communication and problem-solving skillsAble to work independently and collaboratively as part of a global teamBenefits:We offer a competitive compensation package, including benefits such as health insurance, retirement plan, and paid time off.Others:We are an equal opportunities employer and welcome applications from diverse candidates.

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