Technical Support Specialist

1 week ago


jaipur, India beBeeTechnical Full time

Join our team as a Technical Support Specialist and contribute to the success of our clients.About the RoleWe are looking for an experienced technical professional who can provide advanced support and product expertise to our clients. As a key member of our Enterprise Support team, you will focus on providing exceptional customer experiences and be a lead level III support engineer working on important client accounts. You will work collaboratively with other team members globally to deliver high-quality solutions and exceed client expectations.Key Responsibilities- Provide expert-level technical support and troubleshooting for complex issues- Develop and maintain in-depth knowledge of multiple Atlassian products- Communicate effectively with clients at an executive level on technical details and progress updates- Collaborate with internal teams to resolve complex tickets and escalate when necessary- Participate in customer-facing calls and communicate resolution detailsRequired Skills and Qualifications8+ years of experience in Java support, software services, and system administration for large end-user communitiesExpertise in operating systems (e.g., Linux, OS X, and Windows)Familiarity with Atlassian products and ability to become Subject Matter ExpertExcellent communication and problem-solving skillsAbility to work in a fast-paced environment and prioritize tasks effectivelyBenefits and PerksWe offer a comprehensive package of benefits and perks designed to support your well-being and career growth. These include:A competitive salary and bonus structureA wide range of health and wellbeing resourcesPaid volunteer days and opportunities for community involvementProfessional development and training programsAbout UsWe believe that diverse perspectives and experiences are essential to driving innovation and success. Our company values inclusivity, equality, and respect for all individuals, and we strive to create a workplace culture that reflects these values. If you share our passion for delivering exceptional results and making a positive impact, we encourage you to apply for this exciting opportunity.



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