Guest Experience Coordinator

1 day ago

mangalore, India beBeeReservation Full time

Job DescriptionAs a key member of our team, you will be responsible for providing exceptional guest experiences by processing refund requests, resolving billing discrepancies, and handling guest inquiries with empathy and professionalism.You will be required to recommend local attractions, dining, and experiences to enhance guest satisfaction and identify opportunities to improve reservation processes.The ideal candidate will possess excellent English communication skills, a clear voice, and familiarity with US accents.Key aspects of this role include ensuring full compliance with company policies and procedures, performing additional related duties as required, and working closely with the team to achieve goals.Required Skills and QualificationsThis position requires strong communication skills, a customer-first approach, experience using reservation software and PMS tools, and excellent organizational and multitasking abilities.The successful candidate should be proactive in problem-solving, fluent in English, and proficient in Microsoft Office (Word, Excel, Outlook).Prior experience in customer service, BPO, hotels, or vacation rentals serving US clients is highly preferred, with a minimum of 1 year of relevant experience.Benefits and OpportunitiesThis role offers a unique opportunity to make a significant impact on our guests' experiences while working in a dynamic and fast-paced environment.What We're Looking ForA strong ability to communicate effectively with guests and colleagues alike.Experience working in a customer-facing role, preferably in the hospitality industry.Excellent organizational and multitasking skills, with the ability to work under pressure and meet deadlines.

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