Customer Success Officer

2 weeks ago

Bengaluru, Karnataka, India Dentalkart Full time

About the Role:

We are looking for a dynamic and empathetic Patient Engagement Manager / Customer Success Officer with a background in Bachelor of Dental Surgery (BDS) to lead our patient interaction and engagement initiatives. The role involves building strong relationships with patients, ensuring seamless communication, and driving high-quality patient experience.

Key Responsibilities:

  • Resolve customer queries related to dental products or services with strong clinical understanding
  • Act as a liaison between dentists/customers and the internal product team
  • Identify upselling and cross-selling opportunities based on customer usage patterns
  • Conduct regular follow-ups to ensure high levels of customer satisfaction
  • Create and maintain documentation for customer support cases

Requirements:

  • BDS (Bachelor of Dental Surgery) degree is mandatory.
  • Strong communication and interpersonal skills.
  • Empathetic, patient-focused, and detail-oriented.
  • Ability to manage multiple cases and ensure timely follow-ups.
  • Prior experience in patient care, dental consultation, or healthcare management is preferred.
  • Proficiency in MS Office/CRM tools will be an advantage.

What We Offer:

  • Opportunity to work closely with leading dental professionals.
  • Patient-focused, collaborative work environment.
  • Competitive salary package with growth opportunities.

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