Automotive Customer Service Advocate

4 days ago


alwar, India beBeeCustomer Full time

Job Description:We are seeking an experienced Automotive Customer Service Representative to join our team. As a representative, you will be responsible for managing daily customer requests through various channels, ensuring customer satisfaction by addressing complaints and inquiries promptly.You will also conduct product sales, process returns, and related requests. Additionally, you will identify and assess customers' needs to achieve satisfaction, handle customer complaints, and maintain records of customer interactions.The ideal candidate will have demonstrated experience in customer service, automotive repair, parts, and component knowledge, as well as technical or engineering experience. Proficiency in English is required, and strong analytical and problem-solving abilities are essential.You will be part of a remote team working North American hours. If you have a customer-centered approach, teamwork skills, and the ability to work under pressure, we encourage you to apply.Key Responsibilities:Manage daily customer requests through various channelsEnsure customer satisfaction by addressing complaints and inquiries promptlyConduct product sales and process returns and related requestsIdentify and assess customers' needs to achieve satisfactionHandle customer complaints and maintain records of customer interactionsRequirements and Skills:Demonstrated experience in customer serviceAutomotive repair, parts, and component knowledge (required)Technical or engineering experienceProficiency in EnglishStrong analytical and problem-solving abilitiesCustomer-centered approach with adaptability to various customer personalitiesTeamwork skills for working with team members and other departmentsAbility to work remotely in shifts aligned with market operational hours



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