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1 week ago

alwar, India beBeeCustomerSupport Full time

About the RoleWe are seeking a highly skilled and customer-focused professional to join our team as an E-Commerce Automotive Spare Parts Customer Service Representative. As a key member of our sales support team, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and product knowledge.Your primary goal will be to ensure customer satisfaction by responding promptly to inquiries, resolving issues efficiently, and providing accurate product information. Your strong analytical and problem-solving skills will enable you to diagnose problems effectively and propose solutions that meet customer needs.In this role, you will also have the opportunity to work with a wide range of customers, from individual car owners to fleet managers, and build long-lasting relationships based on trust and reliability.Develop and maintain a deep understanding of our automotive spare parts products and services.Provide exceptional customer service through various communication channels, including phone, email, and chat.Analyze and resolve customer complaints in a timely and professional manner.Collaborate with internal stakeholders to ensure seamless order fulfillment and customer satisfaction.Requirements and Skills:Excellent communication and interpersonal skills.Digital literacy and proficiency in Microsoft Office applications.Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Ability to multitask, prioritize tasks, and manage time efficiently.Benefits and Opportunities:A competitive compensation package, including salary and benefits.Opportunities for professional growth and development within the company.A collaborative and dynamic work environment.

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