Senior Remote Customer Experience Specialist
4 days ago
Delivering Exceptional Customer ServiceAt Triple, we are dedicated to building a remote workforce that delivers unparalleled professionalism and efficiency. Our team of customer service representatives plays a vital role in ensuring the highest level of customer satisfaction.Job DescriptionWe are seeking a Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service through calls, emails, and chats. Your primary objective will be to identify and resolve customer issues promptly, while maintaining a professional demeanor at all times.ResponsibilitiesCustomer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.QualificationsTo succeed in this role, you will need:Excellent customer service, communication, and problem-solving skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyA bachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredBenefitsAs a Senior Customer Service Representative, you can expect:Opportunities for career growth and professional developmentA competitive salary and benefits packageA dynamic and supportive work environmentThe chance to make a real difference in people's livesSchedule (US Shifts Only)Our team works a rotating shift schedule, which may include evenings, weekends, and holidays. We offer flexible scheduling to accommodate your needs and ensure that you have a healthy work-life balance.Logistical RequirementsTo perform your job duties effectively, you will need:A quiet and brightly illuminated workspaceA laptop with a minimum of 8GB RAM and an i5 8th-gen processorA 720P webcam and headsetA reliable ISP with a minimum speed of 100 MbpsA smartphone
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