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Global Technical Support Expert
2 weeks ago
Technical Support RoleWe are seeking a seasoned Technical Support Specialist to join our global team. This is an exciting opportunity for professionals who excel at troubleshooting, customer interaction, and technical analysis across various environments.This freelance role is ideal for individuals who can work independently in a remote setup, handle real-time technical issues, and ensure smooth resolution for global users.You will troubleshoot customer-reported issues related to software, APIs, cloud services, networks, or system access.Manage and resolve tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Support SaaS product environments by monitoring logs, validating configurations, and escalating to engineering when needed.In this role, you may support SaaS platforms, internal apps, cloud systems, or enterprise environments, ensuring exposure to a wide variety of technologies.RequirementsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).BenefitsWork on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.Please submit your CV to Careers@SkillsCapital.io to apply for this opportunity.
