Global Support Operations Manager

2 weeks ago


dindigul, India beBeeResponsiveness Full time

Customer Support Team LeadElevate the RTLS industry and connect the global ecosystem by joining our early team as a Customer Support Team Lead.This high-impact role allows you to do meaningful work, help others, and take on real responsibility in a mission-driven, global initiative.Manage and scale our global member support function.Ensure responsive, professional, and high-quality support for our diverse member base.Lead frontline service operations and improve internal workflows.Shape the support experience as we grow from early-stage to global scale.Key Responsibilities:Manage day-to-day support operations: inquiry triage, onboarding, and platform troubleshooting.Lead and mentor support staff and freelancers as the team expands.Maintain support SLAs and quality standards across all member interactions.Serve as point of escalation for complex or high-priority member issues.Own and improve internal documentation, FAQs, and onboarding resources.Track and report KPIs (response time, resolution rate, satisfaction scores) to leadership.Coordinate closely with platform, directory, and community teams to ensure smooth user journeys.



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