Advanced Technical Support Specialist

2 weeks ago


dindigul, India beBeeexpert Full time

Technical Support Engineer RoleThis is a senior-level technical support engineer position offering flexibility for remote work. The role involves providing advanced support and product expertise to large customers, working with global teams, and driving customer experience improvement.Main Responsibilities:Provide root cause analysis, debugging, and troubleshooting for complex customer issuesCommunicate progress updates, action plans, and resolution details to customersSolve complex tickets, summarize causes, recommend solutions, and escalate when necessaryBe the customer champion by being the voice of the customerCoach others on technical, soft skills, and behavioral interviewsAssist teammates in driving long-running tickets to resolutionChallenge others to provide context and rise to tough occasionsRequired Skills and Qualifications:8+ years of experience in Java support, software services, and system administration for a large end-user communityExperience with operating systems (e.g., Linux, OS X, Windows)Subject Matter Expertise in multiple Atlassian products (e.g., Synchrony, AWS, Azure)Excellent communication skills, including executive-level technical communicationExperience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSLUnderstanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss)Experience with SQL databases and escalation handlingExperience working with enterprise customersKey Benefits:Flexible remote work arrangementsOngoing professional development opportunities



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