Highly Experienced Technical Support Specialist

2 weeks ago

dindigul, India beBeeExpertise Full time

Job Title:Serving as a senior technical engineer, you will be responsible for providing advanced product expertise to customers.Key Responsibilities:Conduct in-depth analysis and provide solutions for complex technical issues across multiple productsCommunicate effectively with customers at an executive level on technical mattersManage and resolve tickets by identifying causes, recommending solutions, and escalating when necessaryAct as a mentor to colleagues on technical skills and interview techniquesCollaborate globally to drive long-running tickets to resolutionProvide guidance to others on problem-solving and communication strategiesRequirements:Minimum 8 years of experience in software services, system administration, and Java support for large end-user communitiesFamiliarity with operating systems such as Linux, OS X, and WindowsSubject matter expertise in multiple Atlassian products including Synchrony, AWS, and AzureExcellent communication and problem-solving skillsAble to work independently and collaboratively in a distributed team environment

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