Technical Product Support Specialist
1 week ago
Job TitleA Platform Support Engineer position is available for a remote job. The candidate will assist global traders using our trading analytics platform.This technical, product-centric support role involves handling real-time user queries, troubleshooting issues, and ensuring a seamless platform experience while working directly with the founder-led team.The successful candidate will provide fast, clear, and accurate live chat and email support to traders navigating platform features, trade analytics, and reports.Troubleshooting issues related to account setup, imports, and analytics workflows will be a key responsibility.The ability to identify recurring technical issues and resolve them using strong product knowledge is essential.The ideal candidate will have experience in SaaS or product-based technical support, preferably with FinTech or trading-related platforms.A proven ability to self-learn quickly and handle complex workflows independently is necessary.The following skills are required: excellent written English, proficiency with Excel/CSV data handling, strong troubleshooting and reasoning skills, and the ability to complete internal product learning before starting live support.Candidates who want to learn trading will not be considered; applicants must already be comfortable with basic trading concepts.BenefitsA competitive pay and bonus package is offered.Direct mentorship and weekly review from company leadership.Clear growth opportunities into Product, QA, or Technical Operations.About UsWe are a fast-growing FinTech company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.The platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.
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