Technical Support Specialist
1 week ago
Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. In this role, you will serve as the primary escalation point for customer-reported technical issues.Key ResponsibilitiesTechnical Support & DebuggingServe as a primary escalation point for customer-reported technical issues.Investigate and debug problems involving platform functionality, integrations (APIs), data discrepancies, and user configuration.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.Enterprise Customer EngagementAct as a technical advisor for assigned enterprise customers, building deep familiarity with their configuration, integration, and support history.Participate in regular customer check-ins or QBRs alongside Customer Success Managers (CSMs).Proactively monitor enterprise account health and flag potential issues before they become blockers.Partner with onboarding and implementation teams to ensure smooth technical setup for the enterprise customers.What We OfferWe provide a dynamic and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer experiences and we seek like-minded individuals who share our passion for excellence.RequirementsTo be successful in this role, you will need:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment.Proficiency in using technical tools and software.How to ApplyIf you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application.
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Technical Support Specialist
2 weeks ago
india beBeeImplementation Full timeTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide ongoing technical support and implementation expertise for our platform across multiple projects.Provide Level 2 technical support for platform incidents and service requests.Assist in setup, configuration, and deployment activities across various business units.Work...
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Technical Support Specialist
4 days ago
india beBeeExpert Full timeJob Title: Technical Support SpecialistJob Description:As a technical support specialist, you will be responsible for providing advanced support and product expertise to our largest customers. You will work with other team members in Atlassian offices globally and be part of a growing team of specialists improving our support capabilities, capacity, and...
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Technical Support Specialist
1 week ago
india beBeeSupport Full timeTechnical Support SpecialistWe are seeking a Technical Support Specialist to join our team. This role will provide technical assistance to users via phone, email, chat, or ticketing system as first response.Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Monitor and supervise IT tools for effective...
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Technical Support Specialist
3 weeks ago
Ahmedabad, India Aditi Tracking Full timeJob Description Company Description Since its establishment in 2011, Aditi Tracking Support Pvt. Ltd. (ATSPL) has been a leader in providing innovative solutions in asset tracking and advanced telematics. As India's foremost GPS tracking company, ATSPL delivers cutting-edge fleet management software to help businesses monitor resources efficiently and...
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Technical Support Specialist
2 weeks ago
india beBeeCustomer Full timeTechnical Support SpecialistFulfill your potential with a dynamic company that provides cutting-edge 3D digital solutions. We are seeking an experienced Technical Support Specialist to provide expert technical and customer support for our innovative products.The ideal candidate will have excellent communication skills, a strong understanding of IT...
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Technical Support Specialist
2 days ago
Delhi, India USP POLYMERS LLP Full timeJob Description Company Description USP Polymers LLP, established in 2017, is a recognized leader in the Thermoplastic Elastomers industry, offering a diverse range of premium products including Thermoplastic Elastomer (TPE), Thermoplastic Vulcanizate (TPV), Silicone Masterbatches, and Impact Modifiers. We source materials from top manufacturers globally,...
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Technical Support Specialist
4 days ago
india beBeeCustomerService Full timeAs a Technical Support Specialist, you will play a vital role in delivering exceptional customer experiences. Our team is passionate about providing top-notch service to our clients.Key ResponsibilitiesGain in-depth knowledge of customers' technical and business environments through rigorous research and analysis.Document and verify reported issues to ensure...
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EBS Technical Support Specialist
6 days ago
india beBeeEbsSupport Full timeJob DescriptionEBS Technical Support SpecialistAs an EBS Technical Support Specialist, you will provide technical assistance for Oracle EBS R12 tool in multiple modules. You will troubleshoot issues in a production environment using SQL, PL/SQL, Oracle Forms and Reports.Manage issue resolution and enhancements of customizations in Oracle EBS...
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Technical Support Specialist
1 week ago
india beBeeExpert Full timeSenior Technical Support RoleAs a senior technical support professional, you will have the autonomy to work from anywhere in India while focusing on delivering exceptional product expertise and customer satisfaction to our largest customers.With 8+ years of experience in Java support, software services, and system administration for large-scale end-user...
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Technical Support Specialist
3 weeks ago
Surat, India THE RRKS Full timeJob Description Company Description THE RRKS is an innovative platform that blends education, entertainment, talent acquisition, and technology advocacy to create opportunities for individuals to showcase and develop their talents. The organization focuses on nurturing the skills, interests, and passions necessary for achieving success. By organizing...
