Technical Support Specialist

2 weeks ago


india beBeeCustomer Full time

Technical Support SpecialistFulfill your potential with a dynamic company that provides cutting-edge 3D digital solutions. We are seeking an experienced Technical Support Specialist to provide expert technical and customer support for our innovative products.The ideal candidate will have excellent communication skills, a strong understanding of IT infrastructure and hardware, and experience in the dental industry or CAD/CAM technology.Main Responsibilities:Handle service tickets via email, live chat, remote support, and phone calls for assigned regions.Process English tickets from India, Southeast Asia, and CIS regions.Support dental events and visits to local dealers.Create and update troubleshooting guides.Monitor and respond to inquiries on social media platforms.Key Requirements:Proficiency in using Zendesk.Experience with SAP ERP systems.Basic understanding of IT infrastructure and hardware.Experience in digital dentistry, CAD/CAM, or the dental industry.Over three years of experience in a B2B business environment.Benefits:Remote work opportunities.This is an exciting opportunity to join a pioneering company in digital dentistry and contribute to the success of our innovative products.



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