Support Specialist

2 weeks ago

moradabad, India beBeeCustomer Full time

Job DescriptionFlowcall is an AI customer service platform helping D2C brands deliver exceptional support across various communication channels.We're looking for a professional to support our growing client base by troubleshooting product issues, configuring AI agents, and ensuring customer service operations run smoothly.Respond to client queries about product usage and featuresTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsCustomer Service Operations ManagementAI Agent Configuration and OptimizationClient Onboarding and SupportDocumentation and Knowledge Base DevelopmentRequired Skills & Qualifications 1-3 years in customer service or client support, preferably in a SaaS environment Strong written and verbal communication skills in English Ability to understand technical products and explain them simply to clients Relevant degree or certificationBenefits Opportunity to grow as the company scales Collaborative, no-hierarchy culture Up to ₹25,000 per month

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