SuperOps | Customer Support Specialist | chennai

1 month ago

chennai, India SuperOps Full time

Customer Support Specialist


About Us

SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.

We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on managing sales activities within the US region. Previous experience in the Managed Service Provider (MSP) industry is considered a strong advantage.


Responsibilities


As a Customer Support Specialist, you will be responsible for:


● Maintaining Knowledge-base: Continuously update and maintain a knowledgeable of L1

support tickets to improve issue resolution efficiency and provide a valuable resource for

the support team.

● Troubleshooting IT Infrastructure Issues: Diagnose and resolve technical issues related

to our products or services, ensuring minimal downtime and optimal functionality for our

customers.

● Product Insights: Collaborate with the product team to provide valuable insights based

on customer feedback and support interactions, helping to drive product improvements

and enhancements.


Typical Support Responsibilities


● Responding to customer inquiries and providing prompt, courteous, and effective

technical support.

● Documenting support interactions and solutions for future reference.

● Escalating complex issues to higher-level support or development teams when necessary.

● Ensuring customer satisfaction by actively addressing and resolving their concerns.

● Working with IT Infrastructure Monitoring Tools: Utilize IT infrastructure monitoring tools

to proactively identify and address potential issues before they impact customers.

● Troubleshooting Windows and Mac OS Systems: Provide expert-level troubleshooting

support for Windows and Mac OS systems, resolving hardware and software issues

effectively.

● IT Network Troubleshooting (Advantageous): Possessing experience in troubleshooting IT

network issues will be advantageous in addressing connectivity and network-related

problems.

● Scripting Knowledge (Advantageous): Knowledge of shell, batch, or PowerShell scripting

is advantageous and can be used to automate routine tasks and streamline support

processes.

To excel in this role, you should have the following qualifications:

● 4 -7 years of proven experience in providing technical support and customer service.

● Strong technical acumen and a passion for problem-solving.

● Excellent communication skills, both written and verbal.

● Familiarity with IT infrastructure monitoring tools.

● Proficiency in troubleshooting Windows and Mac OS systems.

● Knowledge of shell, batch, or PowerShell scripting is advantageous.

● Experience in troubleshooting IT network issues is advantageous.

  • SuperOps | Customer Support Specialist | chennai

    1 month ago

    chennai, India SuperOps Full time

    Customer Support Specialist About Us SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will...

  • SuperOps | Customer Support Specialist | chennai

    1 month ago

    chennai, India SuperOps Full time

    Customer Support Specialist About Us SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will...

  • SuperOps | Customer Success Specialist | chennai

    3 weeks ago

    chennai, India SuperOps Full time

    About SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | Customer Success Specialist | chennai

    3 weeks ago

    chennai, India SuperOps Full time

    About SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • SuperOps | Customer Success Associate

    4 days ago

    chennai, India SuperOps Full time

    About SuperOps SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...

  • SuperOps | Customer Success Associate

    5 days ago

    chennai, India SuperOps Full time

    About SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...

  • SuperOps | Frontend Architect

    2 weeks ago

    Chennai, India SuperOps Full time

    ABOUT SUPEROPSSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | Product Specialist

    15 hours ago

    Chennai, India SuperOps Full time

    About UsSuperOps is a growth-stage tech startup building new-age software for the IT and MSP industries. We're backed by leading VCs like Addition, Matrix Partners, and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on managing sales...

  • SuperOps | Product Specialist

    1 day ago

    chennai, India SuperOps Full time

    About UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Product Specialist to join our growing team. The successful candidate will be responsible for building and maintaining strong...

  • SuperOps | Product Specialist

    2 days ago

    chennai, India SuperOps Full time

    About UsSuperOps is a growth-stage tech startup building new-age software for the IT and MSP industries. We're backed by leading VCs like Addition, Matrix Partners, and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on managing sales...

  • SuperOps | SDR Manager | chennai

    3 weeks ago

    chennai, India SuperOps Full time

    About: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and...

  • SuperOps | SDR Manager | chennai

    3 weeks ago

    chennai, India SuperOps Full time

    About:SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial entrepreneur, and...

  • SuperOps | Frontend Architect

    2 weeks ago

    chennai, India SuperOps Full time

    ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • SuperOps | Frontend Architect

    2 weeks ago

    chennai, India SuperOps Full time

    ABOUT SUPEROPSSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | Senior Mobile Developer | chennai

    1 month ago

    chennai, India SuperOps Full time

    About SuperOps: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | Senior Mobile Developer | chennai

    1 month ago

    chennai, India SuperOps Full time

    About SuperOps: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • IT Support Expert for SuperOps

    11 hours ago

    Chennai, Tamil Nadu, India SuperOps Full time

    About UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking an experienced IT Support Expert to join our team.The successful candidate will be responsible for building and maintaining strong relationships with our...

  • SuperOps | Senior Frontend Engineer

    3 weeks ago

    chennai, India SuperOps Full time

    About:SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial entrepreneur, and...

  • SuperOps | Senior Frontend Engineer

    3 weeks ago

    chennai, India SuperOps Full time

    About: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and...

  • Technical Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India SuperOps Full time

    About SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.We are seeking a dynamic and driven individual to join our team as a Technical Support Specialist. The ideal candidate will be based in the United States and will focus on managing technical activities within the US region.Key Responsibilities:Maintain...