SuperOps | Customer Success Specialist | chennai

3 weeks ago

chennai, India SuperOps Full time

About SuperOps


SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.


Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.


We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.


Responsibilities:

Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiariSe customers with key features and functionalities.

Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly.

Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features.

Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories.

Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly.

Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs.

Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them.


Requirements:

Proven experience of 4 - 6 years in customer success or account management, preferably in a B2B SaaS .

Strong communication and interpersonal skills.

Ability to understand and articulate technical concepts.

Demonstrated ability to manage multiple customer accounts and prioritise effectively.

Proactive mindset with a focus on problem-solving.

Familiarity with CRM software and customer success tools.

  • SuperOps | Customer Success Specialist | chennai

    3 weeks ago

    chennai, India SuperOps Full time

    About SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | Customer Success Associate

    4 days ago

    chennai, India SuperOps Full time

    About SuperOps SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...

  • SuperOps | Customer Success Associate

    5 days ago

    chennai, India SuperOps Full time

    About SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...

  • Customer Success Associate

    4 days ago

    Chennai, India SuperOps Full time

    About SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...

  • Customer Success Associate

    5 days ago

    Chennai, India SuperOps Full time

    About SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...

  • Customer Success Associate

    5 days ago

    Chennai, India SuperOps Full time

    About SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...

  • Customer Success Associate

    4 days ago

    Chennai, India SuperOps Full time

    About SuperOps SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...

  • Customer Success Associate

    4 days ago

    Chennai, India SuperOps Full time

    About SuperOps SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...

  • Customer Success Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    About SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • Customer Success Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    About SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • Customer Success Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    About SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • Customer Success Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    About SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • SuperOps | Customer Support Specialist | chennai

    1 month ago

    chennai, India SuperOps Full time

    Customer Support SpecialistAbout UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on...

  • SuperOps | Customer Support Specialist | chennai

    4 weeks ago

    chennai, India SuperOps Full time

    Customer Support Specialist About Us SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will...

  • SuperOps | Customer Support Specialist | chennai

    1 month ago

    chennai, India SuperOps Full time

    Customer Support Specialist About Us SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will...

  • SuperOps | Product Specialist

    1 day ago

    chennai, India SuperOps Full time

    About UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Product Specialist to join our growing team. The successful candidate will be responsible for building and maintaining strong...

  • SuperOps | Frontend Architect

    2 weeks ago

    Chennai, India SuperOps Full time

    ABOUT SUPEROPSSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | Frontend Architect

    2 weeks ago

    chennai, India SuperOps Full time

    ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • SuperOps | Frontend Architect

    2 weeks ago

    chennai, India SuperOps Full time

    ABOUT SUPEROPSSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...

  • SuperOps | SDR Manager | chennai

    3 weeks ago

    chennai, India SuperOps Full time

    About: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and...