Manager - Operational Resilience
3 days ago
Crisis Management
•Facilitate crisis management calls at a Sub-Bronze, Bronze and Silver level with stakeholders from across our global locations and business areas. This includes periods of time ‘on call’ outside of normal business hours, on a rota basis.
•Maintain crisis management framework, templates and standard operating procedures.
•Deliver Post Incident Reviews with a range of business, technology and third party stakeholders including capturing actions, minutes, writing reports and tracking actions to completion.
•Operate emergency notification tooling.
Resilience Testing and Exercising
•Create and maintain a scenario library and playbooks to cover a range of severe but plausible scenarios aligned to operational risk events
•Design and deliver scenario testing and exercising across crisis management team plans, business continuity plans, Important Business Services and other types of testing from time to time.
•Support the delivery of scenario testing and resilience analysis with Operational and Enterprise Risk teams.
•Lead on threat modelling and horizon scanning for internal/external scenarios that could impact M&G’s operational resilience.
We live by four behaviours at M&G Global Services and we ask all our employees to:
Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things-
Manager - Operational Resilience
4 months ago
mumbai, India M&G Full timeCrisis Management •Facilitate crisis management calls at a Sub-Bronze, Bronze and Silver level with stakeholders from across our global locations and business areas. This includes periods of time ‘on call’ outside of normal business hours, on a rota basis. •Maintain crisis management framework, templates and standard operating procedures. ...
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Manager - Operational Resilience
4 months ago
Mumbai, India M&G Full timeCrisis Management •Facilitate crisis management calls at a Sub-Bronze, Bronze and Silver level with stakeholders from across our global locations and business areas. This includes periods of time ‘on call’ outside of normal business hours, on a rota basis. •Maintain crisis management framework, templates and standard operating procedures. ...
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Operational Resilience Senior Manager
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