Consumer & Community Banking - Business Resilience

3 months ago

Goregaon East Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Business Resilience team to partner with the Business.

CCB Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption. The Resiliency Team provides guidance and governance as business stakeholders develop their Business Resiliency Plans, Essential Service Summaries, and related artifacts in accordance with JPMC Firm-Wide Business Resiliency (FBR) Standards.

As a Business Resiliency Associate performing quality reviews for Consumer & Community Banking (CCB) Business Resiliency, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. You will partner with other Resiliency Managers and key stakeholders to ensure that our Resiliency Plans and Essential Services are fit for purpose and meet Firmwide requirements. Your role will be twofold: along with Quality Control, during an incident, you will also collaborate with our incident management team to help evaluate the impact of disruption to our Businesses and assist them in executing their strategies as identified in the Business Resiliency (BC) Plans. As a representative of the quality team, you will also be partnering with the Firmwide Resiliency team to ensure alignment with our Firm’s Resiliency objectives. Equally important, Resiliency Managers are culture carriers who inspire trust and development in an inclusive team environment.

**Responsibilities**:

- Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses
- Meet Firmwide Business Resiliency Team (FBRT) standards of required content and renewals of CCB resiliency documents
- (e.g., Business Resiliency Plans (BRP) and Essential Services (ESS)
- Support Quality Control program, completing quality control reviews of the business resiliency plans, Essential Services and other key deliverables
- Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners
- Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed
- Advocate for business stakeholders to inform the Resiliency Managers where there are opportunities for improvement
- Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
- Tracks and reports Quality Control Issues
- Incident manager coverage, as required
- Provides guidance to business on resiliency program and toolset
- Supports reporting, metrics and data requests

**Required qualifications, capabilities, and skills**
- Excellent communication, presentation (both oral and written) & influencing skills
- Ability to work well under pressure
- Proven experience in effective escalation
- Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
- Ability to troubleshoot and strong analytical skills required
- Create executive presentations (both individual slides and structured presentations)
- Effective change management skills: Ability to support & adapt within a changing environment
- Ability to lead and work independently

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an ac

  • Firm Wide Business Resiliency, Reporting and

    2 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** The Firmwide Business Resiliency team (“FBRT”) is within the Office of the CFO and is responsible for the design of the firm’s Resiliency Program including the requirements for Resiliency Planning, Testing, Reporting and Issue Management. The FBR group collaborates closely with the firm’s senior leadership, the LOB / Functional...

  • Consumer Banking

    5 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in...

  • Business Resiliency Associate

    5 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    The Firmwide Business Resiliency Team (“FBRT”) is within the Office of the CFO and is responsible for the design of the firm’s Resiliency Program, including the requirements for Resiliency Planning, Testing, Reporting and Issue Management. When disruptions occur, these practices support the continued operation of the firm’s businesses, the markets,...

  • Consumer Banking

    6 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Risk Data Architecure team is responsible for building data monitoring & controls primarily for Risk Decision Engines and Third party services within Consumer & Community Banking. In this team you will be responsible for building data monitoring & controls and expected to have a detailed understanding of system requirements, data...

  • Consumer Banking Digital Payments Fraud Strategy

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view. As a Strategic Analytics Associate in Digital Payments, Fraud, Scam & Wrongdoer Risk Strategy Team,...

  • Consumer Banking

    3 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This is a critical role and will require both technical and analytical skills and the ability to engage with stakeholders. **Responsibilities**: - Include the use of querying tools, reports and analyses to mitigate risk resulting from changes made to our decision engines. - Understanding of how data is created, transformed, and used...

  • Firmwide Business Resiliency QA Associate

    6 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Firmwide Business Resiliency Team (“FBRT”) is within the Office of the CFO and is responsible for the design of the firm’s Resiliency Program, including the requirements for Resiliency Planning, Testing, Reporting and Issue Management. When disruptions occur, these practices support the continued operation of the firm’s...

  • Consumer Banking Machine Learning Modeling

    5 months ago

    Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** If you are intellectually curious and have a passion for driving solutions across organizational boundaries, you may be the perfect fit for our team. Job Responsibilities - Utilize cutting-edge approaches to design and develop sophisticated machine learning models to steer impactful decisions for the business - Leverage big...

  • Consumer and Community Banking Audit Associate

    6 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are a strategic thinker passionate about driving solutions in** **Internal Audit. You have found the right team As the **Audit Professional **in our **Internal Audit team**, you will spend each day defining, refining and delivering set goals for our firm Job Responsibilities - Participate in all aspects of audit activities including...

  • Consumer Cards Fraud Risk Analytics and Strategy

    6 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Bring your expertise to JPMorgan Chase. As a part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • Private Bank: Client Communications

    5 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P....

  • Private Bank: Client Business Intelligence and

    6 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** JP Morgan Chase & Co is a leading global financial services firm with over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P. Morgan Asset & Wealth Management, is...

  • Firmwide Business Resiliency Test Automation

    6 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Firmwide Business Resiliency Team - Associate [601] - Product Quality, Testing, & Automation** The Firmwide Business Resiliency Team [FBRT] mission is to provide a comprehensive data driven and risk-based business resiliency program with an enhanced focus on Essential Services, supported by a robust firmwide internal/external engagement...

  • Business Resiliency Test Automation Associate

    5 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Firmwide Business Resiliency Team [FBRT] mission is to provide a comprehensive data driven and risk-based business resiliency program with an enhanced focus on Essential Services, supported by a robust firmwide internal/external engagement and governance framework. Within FBRT, the Application & Tool Support Team provides L1 support,...

  • Firmwide Business Resiliency Team

    5 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Firmwide Business Resiliency Team - Associate [601] - L1 Support & Testing** The Firmwide Business Resiliency Team [FBRT] mission is to provide a comprehensive data driven and risk-based business resiliency program with an enhanced focus on Essential Services, supported by a robust firmwide internal/external engagement and governance...

  • Specialist, Business Legal, Consumer Banking

    6 months ago

    Mumbai, India DBS Bank Full time

    Specialist, Business Legal, Consumer Banking-(WD55604) Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is...

  • Business Leader

    3 weeks ago

    Mumbai, Maharashtra, India DBS Bank Full time

    Job Summary:We are seeking a highly motivated and experienced Business Leader to lead our Consumer Banking team. The ideal candidate will have a strong background in retail banking, corporate banking, or a related field, with a proven track record of success in sales, product management, and team leadership roles.Key Responsibilities:Develop and implement...

  • Fbrt - Associate Reporting Automation and

    6 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Firmwide Business Resiliency team (“FBRT”) is within the Office of the CFO and is responsible for the design of the firm’s Resiliency Program including the requirements for Resiliency Planning, Testing, Reporting and Issue Management. The FBR group collaborates closely with the firm’s senior leadership, the LOB / Functional...

  • Technology & Product Experience Communications

    2 months ago

    Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** We’re transforming the way we work and accelerating the delivery of innovation and change - and we need your help! You’ll develop and deliver communications strategies that reach across the Consumer & Community Banking (CCB) Technology and Product & Experience organizations and line of business employees in India, helping to inspire...

  • Legal Specialist, Consumer Banking

    4 weeks ago

    Mumbai, Maharashtra, India DBS Bank Full time

    Job Title: Legal Specialist, Consumer BankingJob Summary:This role exists to provide legal support to the Consumer Banking Group and support units on legal and regulatory matters. The successful candidate will provide solutions to manage operational challenges and help create a robust plan to deliver customer needs within the scheme of laws and...