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Operational Resilience Senior Manager

3 months ago

Mumbai, India Experian Full time

Summary of the role


  • The Operational Resilience Senior Manager will lead on oversight and assistance to 1st line of defense (1LoD), to interpret and maintain compliance to resiliency policy requirements, driving high quality and best practice aligned to current standards and regulatory requirements.
  • This hands-on role will support the EMAP and will be a subject matter expert (SME) in at least one of the resiliency specialist areas, (Technology Resilience/Recovery, Operational Resilience,). This role will also be expected to lead on regional crisis management incidents (in line with the Global Crisis Management Framework).
  • Key stakeholders will be the EMAP Executive Team and Senior Leaders.
  • Supporting 1LOD teams establish their technology and operational resilience to meet our Resilience policy and standards, through advice, monitoring, training and testing.
  • Respond to major incidents, following the Crisis Management framework and be the regional lead to co-ordinate Crisis Management Teams along with testing and exercising on an ongoing basis to ensure stakeholders are aware of their roles and responsibilities in a crisis situation.
  • Participate in the ongoing improvements to resiliency processes and adapting to regulatory requirements and best practice.
  • Lead and support regional resilience risk assessments to understand resilience risk exposure and ensure any corrective action required is taken.


Core responsibilities


  • Influence, deliver and embed industry standard resilience disciplines and practices (tech, cyber, operations).
  • Build insight of regional resilience risk, specifically relating to Critical Business Services in order to drive appropriate management action to optimize service recovery and restoration capability.
  • Implement Crisis Management incident response to provide appropriate response.
  • Train and exercise Gold and Silver Crisis Management team across a number of extreme scenarios and develop playbooks and incident response plans. Support Platinum incidents as applicable.
  • Play an active role in the Global Watchtower process along with other stakeholders in order to understand the threat landscape and Emerging Resilience Regulation, ensuring that all insight requiring action is delivered.
  • Oversee, plan & schedule to deliver & execute against key resilience activities such as:

1. Plan creation / reviews

2. Exercising Business Continuity/Tech Recovery/Backups restoration/Crisis Events

3. 1LoD consultancy

4. Client / Regulatory Audits

5. Merger & Acquisition (M&A) activity

6. Critical Supplier RSQ exceptions


What would success in the role look like?


  • Strong resilience practices embedded with clear evidence that there is an effective and robust holistic service recovery and response in place.
  • A measurable resilience risk reduction


Who we’re looking for


  • Proven experience in Resilience disciplines (Business, Operational, Cyber and Tech)
  • Demonstrated success in leading teams and developing colleagues
  • Attention to detail, precise, organised
  • Strong stakeholder engagement
  • Understanding of the EMAP Resilience Regulatory Landscape