Helpdesk Executive

4 days ago

mumbai, India Crest Full time

Overall Role Objective

:

A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.

Section III: Key Responsibilities and Accountabilities of the role

Role 

Key Accountabilities

Information on guidelines/ Sop’s & helping hands for the owners. 

Manage entire helpdesk. 

Submission of Daily, weekly, fortnightly & monthly report.

Complaint management

Vendor management

Clients follow up to fit out.

Processing of vendor invoice

PPM Schedule

Managing site inventory 

Co ordination with the project team and units during fit out.

Deviation notice

Fit out units checking.

Weekly/monthly Cheque deposit to Ho (Natraj)

Cam charges collection from units.

Meeting with the clients & interior agency who are going to start the fit out / interior work in his /her flats.

Manage entire flat interior work civil, electrical, carpentry, plumbing etc. 

Daily visit to ongoing fit out/Interior flats for checking of any deviation in the flats.

Coordination with Client Architecture for any changes requested by the client for an approval.

Operational Accountabilities

To receive and log calls/complaints/requests from client/staff.

To assign the queries / complaints to technical and soft services team immediately for resolution.

To track and close the complaints in coordination with respective stakeholders.

To ensure consistent and timely responses to client within defined TAT.

To analyse requests and complaints pattern and initiate corrective action on high TAT queries.

To generate and analyse report of complaints log v/s TAT on monthly basis.

To notify the facility manager / site team for any emergency situations.

To escalate unresolved complaints and queries to concerned authority for closure.

To maintain updated telephone list including emergency/ important stakeholders contacts for quick response.

To maintain the client contact details in the helpdesk module/software.

To provide service request responses to customer in appropriate manner within TAT.

To ensure logging in all the complaints in the helpdesk software.

To ensure adherence to company and client policies and SOPs.

Preparing of duty roaster in coordination with the site team.

Log the complaints to the service provider in case any equipment under breakdown.

Submission of attendance for salary & billing .

Will be responsible to ensure all necessary help are being given to the client & interior agency labours.

Will be responsible for all drawing submissions and approvals to be maintained for fitout work. 

The contractor will coordinate with fit out executive for all minor execution issues & approval for any changes required in the flats for civil, plumbing, carpentry etc. work.

Collecting & filling all details of clients & interior labours in the fit form.

Preparation of fit out labours ID cards with following process of fit out guidelines

Understand the design process & ensure that the interior work is completed as per the client design scope.

Experience in coordination skills between client & interior labours.

Excellent leadership skills to supervise the interior work in the flat.

Excellent verbal and written communication skills

Checking plans, drawings and coordination with the client for any changes in the plan or drawing 

Ensuring that all materials used and work performed are as per specifications.

Ensuring that the fit out work is followed as per fit out guidelines such as adhering to timelines, no deviation in the flat, liaising with fit out executive for any changes requested by the client, etc.

Liaising with clients and their representatives (architects) for any approval required in any design or drawing submitted by the client.

Day-to-day management of the site, including supervising and monitoring the site labour force and the work of any subcontractors

Overseeing quality control and health and safety matters on site.

Ability to work as part of a team.

MIS and Reporting

MIS generation and Reporting on daily, weekly, fortnightly & monthly basis

Establish relations with clients, internal team & owners ability to perform required role & responsibility.

Section IV: Knowledge, Experience & Skills

Educational Qualifications

Graduation 

Experience

Total Experience of 2+ years with back office.

Key Competencies

Good communication skills in English and local language (verbal and written)

Computer literate.

Familiarity with office machines like EPBX, printer, shredder.

Phone etiquettes

Presentable and well groomed

Customer management skills

Interpersonal skills

Team player

Proactive approach

Adaptive and accommodative to the site ambiance, environment and working culture.


  • IT Helpdesk Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role : IT Helpdesk Executive Experience : Min 6 Months into IT Helpdesk/Technical Support/Service Desk Location : Airoli Salary : 20K Inhand Education : Graduation Shift : 24/7 Rotational Shift Notice : Immediate **Experience**: - IT Helpdesk: 1 year (required) - Troubleshooting: 1 year (required) - Outlook: 1 year (required) - Configuration: 1 year...

  • Helpdesk Executive

    2 weeks ago

    Mumbai Central, Mumbai, Maharashtra, India Progressive Infotech Pvt. Ltd Full time

    The IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in...

  • Helpdesk Executive

    4 months ago

    Mumbai, Maharashtra, India SILA Group Full time

    Work With Us Come be a part of our journey as we work towards creating a culture of growth for all. Join our dynamic and rapidly expanding team at SILA, where we value the contributions of all our stakeholders - employees, clients, and capital providers. We are committed to fostering an environment that enables our employees to reach their full potential,...

  • Helpdesk Executive

    4 months ago

    Mumbai, India Crest Full time

    Overall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop’s & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...

  • IT Helpdesk Executive

    3 months ago

    Bhayandar, Mumbai, Maharashtra, India Romas Management Services Full time

    Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

  • Helpdesk Executive

    4 months ago

    Mumbai, India TVS ELECTRONICS LIMITED Full time

    Require Service Helpdesk co-ordinator for IT industry-Printers. Will be handling West Region for service calls. Immediate joining preferred **Salary**: ₹8,608.40 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Paid sick time - Provident Fund Schedule: - Morning shift **Speak with the employer** +91 9870267883

  • Helpdesk Executive

    3 months ago

    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

  • Helpdesk Executive

    3 months ago

    Mumbai, India Aviyana HR Solutions Full time

    Following up with students for acquiring & collating their documents for enrolment & Visa processing | Filling up various forms | Managing document library. PERSON PROFILE: Ideally from a study abroad consultancy firm but not a must | Could be from export & import documentation department | A resident of Mumbai staying within 1.5 hours convenient travelling...

  • Helpdesk Executive

    4 months ago

    Mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage entire helpdesk.  ...

  • Helpdesk Executive

    4 months ago

    mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, Maharashtra, India Bloom Electronics Private Limited Full time

    **Job Title**:Helpdesk Engineer** Location: Mumbai (CST) Department: IT Support Reports To: Team Leader **Job Overview**: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional...

  • Helpdesk Executive

    4 months ago

    Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full time

    Urgent Requirements for Platform operations and Helpdesk. - Connect With the customer. - Providing healthcare services. - Update the data On The System. - Provide the Information Regarding Product /Services /Benefits. REQUIREMENTS: - Good English ,Hindi Communications. - Graduation Mandatory. - Minimum 2 years of experience in calling filed or health...

  • IT Helpdesk Executive

    4 months ago

    Mumbai, India Allied digital service limited Full time

    Hello, Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying, and delivering end-to-end IT Infrastructure services. With over two decades of proven experience, Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of...

  • Helpdesk Executive

    4 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible...

  • IT Helpdesk Executive

    4 months ago

    Mumbai, India AVP HR Solutions Full time

    **JD for IT Help Desk** L1 resource with basic technical knowledge for troubleshooting of laptop / desktop issues. Good Communication skills - Identify and diagnose issues and problems - Categorize and record reported queries and provide solutions - Support problem identification - Advise users on appropriate course of action - Monitor issues from start to...

  • Helpdesk Executive

    4 months ago

    Powai, Mumbai, Maharashtra, India makoto hr solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    4 months ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: Helpdesk Executive. Job location:...

  • Helpdesk Executive

    3 months ago

    Mumbai, India makoto hr solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. DUTIES & RESPONSIBILITIES HELPDESK MANAGEMENT Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. Meeting/ Conference...

  • Helpdesk Executive

    4 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible...