Helpdesk Executive

3 months ago


Mumbai, India makoto hr solutions Full time

To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
- To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
- To ensure adherence to company and client policies and SOPs.

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8849502758


  • IT Helpdesk Executive

    4 weeks ago


    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role : IT Helpdesk Executive Experience : Min 6 Months into IT Helpdesk/Technical Support/Service Desk Location : Airoli Salary : 20K Inhand Education : Graduation Shift : 24/7 Rotational Shift Notice : Immediate **Experience**: - IT Helpdesk: 1 year (required) - Troubleshooting: 1 year (required) - Outlook: 1 year (required) - Configuration: 1 year...

  • Helpdesk Executive

    2 weeks ago


    Mumbai Central, Mumbai, Maharashtra, India Progressive Infotech Pvt. Ltd Full time

    The IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in...

  • Helpdesk Executive

    4 months ago


    Mumbai, Maharashtra, India SILA Group Full time

    Work With Us Come be a part of our journey as we work towards creating a culture of growth for all. Join our dynamic and rapidly expanding team at SILA, where we value the contributions of all our stakeholders - employees, clients, and capital providers. We are committed to fostering an environment that enables our employees to reach their full potential,...

  • Helpdesk Executive

    4 months ago


    Mumbai, India Crest Full time

    Overall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop’s & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...

  • IT Helpdesk Executive

    3 months ago


    Bhayandar, Mumbai, Maharashtra, India Romas Management Services Full time

    Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

  • Helpdesk Executive

    4 months ago


    Mumbai, India TVS ELECTRONICS LIMITED Full time

    Require Service Helpdesk co-ordinator for IT industry-Printers. Will be handling West Region for service calls. Immediate joining preferred **Salary**: ₹8,608.40 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Paid sick time - Provident Fund Schedule: - Morning shift **Speak with the employer** +91 9870267883

  • Helpdesk Executive

    3 months ago


    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

  • Helpdesk Executive

    3 months ago


    Mumbai, India Aviyana HR Solutions Full time

    Following up with students for acquiring & collating their documents for enrolment & Visa processing | Filling up various forms | Managing document library. PERSON PROFILE: Ideally from a study abroad consultancy firm but not a must | Could be from export & import documentation department | A resident of Mumbai staying within 1.5 hours convenient travelling...

  • Helpdesk Executive

    4 months ago


    Mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage entire helpdesk.  ...

  • Helpdesk Executive

    4 months ago


    mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage...

  • Helpdesk Executive

    4 days ago


    mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage entire helpdesk.  ...

  • Helpdesk Executive

    4 weeks ago


    Mumbai, Maharashtra, India Bloom Electronics Private Limited Full time

    **Job Title**:Helpdesk Engineer** Location: Mumbai (CST) Department: IT Support Reports To: Team Leader **Job Overview**: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional...

  • Helpdesk Executive

    4 months ago


    Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full time

    Urgent Requirements for Platform operations and Helpdesk. - Connect With the customer. - Providing healthcare services. - Update the data On The System. - Provide the Information Regarding Product /Services /Benefits. REQUIREMENTS: - Good English ,Hindi Communications. - Graduation Mandatory. - Minimum 2 years of experience in calling filed or health...

  • IT Helpdesk Executive

    4 months ago


    Mumbai, India Allied digital service limited Full time

    Hello, Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying, and delivering end-to-end IT Infrastructure services. With over two decades of proven experience, Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of...

  • Helpdesk Executive

    4 months ago


    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible...

  • IT Helpdesk Executive

    4 months ago


    Mumbai, India AVP HR Solutions Full time

    **JD for IT Help Desk** L1 resource with basic technical knowledge for troubleshooting of laptop / desktop issues. Good Communication skills - Identify and diagnose issues and problems - Categorize and record reported queries and provide solutions - Support problem identification - Advise users on appropriate course of action - Monitor issues from start to...

  • Helpdesk Executive

    4 months ago


    Powai, Mumbai, Maharashtra, India makoto hr solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    4 months ago


    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: Helpdesk Executive. Job location:...

  • Helpdesk Executive

    4 weeks ago


    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. DUTIES & RESPONSIBILITIES HELPDESK MANAGEMENT Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. Meeting/ Conference...

  • Helpdesk Executive

    4 months ago


    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible...