IT Support Specialist

5 days ago


anand, India beBeeTechnical Full time

Seeking a skilled IT professional to handle technical issues for end-users via phone/Chat/self-service tickets. Key responsibilities include triaging tickets to respective teams, updating and following up on tickets in the queue until closure.Detailed Skills Required:Understand email flow issues internal & externalProvide end-user support, OS troubleshooting, and basic software supportDemonstrate excellent customer relationship skills and email etiquetteGood communication skills, follow-up skills, and willingness to work in rotational shiftsThe ideal candidate should possess experience in remote support, troubleshooting, and ITIL standards for infrastructure management.Able to provide timely resolutions to technical issues, improve customer satisfaction, and maintain a positive working environment.



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