Lead Platform Specialist

OPPORTUNITY OVERVIEWAs a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner.Responsibilities:Analyze large volumes of data for customer-related risks. Create risk notification and alert packages for customers. Interface with customers and stakeholders to provide analysis reports and details. Support and respond to customer requests for further information and analysis. Responsible for communications with the customers including: phone, video, email, and authoring reports. Triage alerts for customers to give real time intelligence. Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes Serve as a resource for the Account Management team to explain the managed service. Act as a customer advocate internally, working across appropriate teams to solve customer challenges Support team productivity and outputs during assigned shifts. Identify opportunities for process improvement and efficiency. Provide coaching, training, and mentorship to team members. Act as a liaison between team members and upper management. Conduct regular performance evaluations and provide feedback to team members. Provide regular updates and reports on team progress to upper management. RequirementsRequired Qualifications:Attention to detail Experience working in a team environment and responsible for certain aspects of service delivery Ability to lead a team and be a point of contact as a subject matter expert Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc. Superior research and analysis skills Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process) Ability to extrapolate trends from mass amounts of disparate data Solid interpersonal and social skills Experience with other SaaS, cyber security, or social media products or services is preferred Must be willing to work alternative work schedule including partial weekends Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure Comfort working with a quickly growing team Ability to quickly adapt and recommend solutions as needed A self-starting mentality, when you find a problem, you alert the team, and fix it…you don't wait for the next task. Familiarity and comfort with producing superior work while meeting aggressive deadlines BenefitsCompetitive compensation Community-driven culture with employee events Generous time off  Best-in-class benefits Fun, modern workspace  Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture