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Help Desk Specialist

2 weeks ago


bharatpur, India beBeeTechnical Full time

Job OverviewNiksun is a leader in making the unknown known, using next-generation technology that secures, protects, and manages networks and services. As a Technical Support Specialist, you will be responsible for responding to customer incidents, debugging issues, and providing level 1/2 support on Niksun products.You will engage with customers through live troubleshooting sessions via phone, email, or live chat.Lead and manage incidents to resolution, escalating unresolved incidents as needed.Work with engineering departments to relay technical information to customers.This role requires excellent problem-solving and communication skills, as well as experience providing technical support to global clients. You should have a good understanding of hardware components, including processing, networking, and storage.Key Responsibilities:Respond to customer incidents promptlyDebug and track technical issues efficientlySupport cloud solutions and software applications effectivelyMaintain software updates regularlyRequirements:3 years of DevOps experienceExperience in programming languages (shell scripting)1 year of testing and maintaining software productsCloud computing experience (Kubernetes, Docker)Excellent problem-solving and strong communication skills