Help Desk Specialist

2 weeks ago

bharatpur, India beBeeSupport Full time

Customer Support RoleWe are seeking a customer-focused professional to join our organization as a Customer Support Representative.The ideal candidate will have excellent communication skills and be passionate about helping others solve problems.Main ResponsibilitiesRespond to customer inquiries via email, chat, and phone in a fast-paced environment.Provide timely and effective solutions to resolve customer issues with empathy and problem-solving skills.Maintain accurate records of customer interactions in a CRM system.Collaborate with internal teams to ensure a seamless customer experience.Identify opportunities to improve processes and enhance customer satisfaction.Key QualificationsProven experience in customer service or a similar role.Strong verbal and written communication skills.Ability to multitask and stay organized.Familiarity with CRM systems is a plus.What We OfferA competitive salary and performance-based bonuses.Opportunities for career growth and skill development.A supportive and collaborative team environment.Flexible working hours including remote options.

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