Patient Care Coordinator

5 days ago

junagadh, India beBeePatientService Full time

Job OverviewThis role involves delivering exceptional customer service through various channels, resolving client inquiries and issues efficiently, and ensuring optimal customer satisfaction. As a full-time remote Patient Service Representative, you will maintain accurate records in the CRM system, achieve customer service goals, and communicate customer feedback to senior management.Interact with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Identify client concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to established company policies and guidelines.Maintain a deep understanding of products or services to answer customer queries accurately and provide relevant recommendations.Accurately record customer interactions, transactions, and issues in the CRM system, ensuring comprehensive records of customer interactions.Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Required Skills:Customer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyWork Environment:The ideal candidate will have a quiet and well-lit workspace, a laptop with a minimum of 8GB RAM, an i5 processor, a 720P webcam, a headset, a reliable ISP with a minimum speed of 100 Mbps, and a smartphone.

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