E-Commerce Automotive Spare Parts Support Specialist

5 days ago

kochi, India beBeecustomer Full time

Are you passionate about delivering exceptional customer experiences and do you have a knack for solving complex problems?We are looking for a highly skilled E-Commerce Automotive Spare Parts Customer Service Representative to join our team. As a key member of our remote customer support team, you will be responsible for managing daily customer requests, ensuring customer satisfaction, and providing outstanding service across multiple channels.About the RoleThe ideal candidate will possess strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. They should also be proficient in English, with a demonstrated experience in customer service and technical or engineering knowledge. Additionally, they should be able to multitask, prioritize tasks, and manage time efficiently.Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct product sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Maintain records of customer interactions, comments, and complaints.Provide feedback to management regarding customer issues, concerns, and emerging trends.Adhere to communication procedures, guidelines, and policies.Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.Develop and document knowledge into useful content.Continuously enhance knowledge of products and services.Achieve or surpass performance targets.Participate in training and development programs to enhance customer service skills and knowledge.Your Key QualificationsDemonstrated experience in customer service.Automotive repair, parts, and component knowledge (required).Technical or engineering experience.Proficiency in English.Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Ability to multitask, prioritize tasks, and manage time efficiently.Maintain a positive, empathetic, and professional demeanor with customers.Customer-centered approach with adaptability to various customer personalities.Teamwork skills for working with team members and other departments.Ability to work remotely in shifts aligned with market operational hours.Digital literacy.Willingness to achieve goals and pursue self-improvement.Capability to perform effectively under pressure.Ability to work North American working hours.

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