Automotive Customer Experience Specialist

6 days ago


kochi, India beBeeCustomer Full time

Job SummaryWe are seeking a dedicated Customer Service Representative to manage daily customer requests, ensure customer satisfaction, and provide feedback to management regarding customer issues. The ideal candidate will have a Bachelor's degree in Engineering, 1+ year experience in Automobile Spare Parts / Automobile E-commerce, and demonstrated experience in customer service.Key Responsibilities:Manage daily customer requests through a shared mailbox and provide support across multiple channels.Evaluate customer complaints and inquiries promptly to ensure satisfaction.Process product sales and returns as well as related requests.Identify and assess customers' needs to achieve satisfaction.Requirements:Demonstrated experience in customer service.A comprehensive understanding of Automotive repair, parts, and components (required).Background in technical or engineering fields.Proficiency in English for effective communication.Strong analytical and problem-solving skills to diagnose problems and propose effective solutions.



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