Customer Experience Specialist

4 days ago

kochi, India beBeeCustomer Full time

Job OverviewCooking has never been easier. At Cookd, we're reimagining how India cooks by creating smart food innovations like All-in-One Masala Mixes developed by professional chefs.We deliver these products to customers across the world, making cooking quick, delicious and easy for every kitchen.To succeed in this role, you'll be passionate about serving customers and eager to grow in your career. You should have excellent communication skills, strong customer-handling abilities, and experience with CRM systems and e-commerce platforms.The ideal candidate will ensure all customers receive a great experience, maintain timely product delivery and query resolutions, and collaborate with cross-functional teams to achieve maximum productivity.Main Responsibilities:Maintain high-quality customer relationships through effective communication and issue resolution.Deliver timely product shipments and resolve customer queries in a professional manner.Collaborate with cross-functional teams to enhance customer satisfaction and productivity.Requirements:Excellent communication and interpersonal skills.Strong customer service and conflict resolution skills.Experience with CRM systems and e-commerce platforms.Ability to work collaboratively in a team environment.What We Offer:A dynamic work environment with opportunities for growth and development.A competitive salary and benefits package.The chance to work with a forward-thinking company that values innovation and customer satisfaction.

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