Senior Service Delivery Manager

7 days ago

tamil nadu, India Mastek Full time

Senior Delivery Lead / Offshore Account PartnerLocation: Chennai or BangaloreExperience: 15–20 yearsRole OverviewWe are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders—ensuring timely, high-quality delivery while also nurturing account growth. The position is intended to transition into a full-fledged Account Manager (AM) role as the account scales.Candidate Requirements1. Senior PM + Strong Technical Background15-20 yearsyears of IT experience with solid project/program management expertise.Strong technical foundation with exposure to architecture, solutioning, and platform understanding.Ability to engage deeply with technical teams and manage complex delivery environments independently.2. Dual Responsibilities: Delivery + Account ManagementDemonstrated experience handling both:Delivery Management: end-to-end execution, stakeholder communication, quality & timeliness, issue resolution.Account Management: client engagement, opportunity mining, demand generation, relationship building.Willing and capable of growing into a full Account Manager role over time.Strong understanding of processes, culture, governance, compliance, and engagement models.3. Financial Services / BFSI ExperienceSolid experience in Financial Services / Banking delivery environments.Key ResponsibilitiesClient & Account ManagementAct as the primary offshore point of contact for hiring managers and client stakeholders.Build, strengthen, and maintain strong client relationships through frequent engagement and onsite interactions.Anticipate client needs proactively and ensure seamless delivery and staffing support.Delivery ManagementLead end-to-end delivery of profiles and technical resources aligned with client expectations.Handle escalations, client feedback, and drive continuous improvements in delivery processes.Collaborate with internal recruitment and delivery teams to meet demand forecasts and SLAs.Governance & ComplianceParticipate in governance forums, service reviews, and supplier meetings.Ensure compliance with internal and client-defined processes, reporting structures, and audit requirements.Demand Generation & GrowthIdentify new opportunities and contribute to account expansion.Generate additional offshore demand through consistent performance and client confidence.Support strategic account maturation in partnership with onshore and leadership teams.Required Skills & Experience15-20 years of delivery management and client-facing experience in IT services or staffing.Strong communication, stakeholder management, coordination, and problem-solving abilities.Deep understanding of IT hiring, resource management, and delivery operations.Experience managing offshore teams and scaling delivery capacity.Ability to travel within India for client engagements as needed.

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