Delivery Excellence Lead

1 week ago

tamil nadu, India beBeeOffshore Full time

Senior Service Delivery ManagerLeads end-to-end delivery of profiles and technical resources aligned with client expectations.Handles escalations, client feedback, and drives continuous improvements in delivery processes.Collaborates with internal recruitment and delivery teams to meet demand forecasts and SLAs.Key Responsibilities include Client & Account Management, Delivery Management, Governance & Compliance, and Demand Generation & Growth. Required Skills & Experience includes 15-20 years of delivery management and client-facing experience in IT services or staffing, Strong communication, stakeholder management, coordination, and problem-solving abilities, Deep understanding of IT hiring, resource management, and delivery operations, and Experience managing offshore teams and scaling delivery capacity.Role Overview: This role serves as the primary offshore liaison for client stakeholders—ensuring timely, high-quality delivery while also nurturing account growth. The position is intended to transition into a full-fledged Account Manager (AM) role as the account scales.

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