Service Delivery Manager-r2r

7 days ago

Chennai Tamil Nadu, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards.
- Oversee the Finance
- Order to Cash Finance
- Procure to Pay and Finance
- Fixed Assets processes to ensure seamless operations.
- Provide strategic direction and support for CE-Project Management initiatives.
- Ensure compliance with all financial regulations and company policies.
- Monitor and manage service level agreements (SLAs) to meet or exceed client expectations.
- Collaborate with cross-functional teams to drive process improvements and efficiencies.
- Develop and implement best practices for financial reporting and accounting.
- Manage and resolve any issues or escalations related to service delivery.
- Conduct regular performance reviews and provide feedback to team members.
- Ensure accurate and timely financial reporting and analysis.
- Support the implementation of new systems and technologies to enhance service delivery.
- Maintain strong relationships with clients and stakeholders to ensure satisfaction.
- Drive continuous improvement initiatives to enhance service quality and efficiency.

**Qualifications**
- Must have extensive experience in Finance
- Order to Cash Finance
- Procure to Pay and Finance
- Fixed Assets.
- Should have a strong background in CE-Project Management.
- Must possess in-depth knowledge of Finance & Accounting and Record to Report-Accounting.
- Should have excellent communication skills in English (Read/Write Speak).
- Must be able to work night shifts and be based in the office.
- Should have a proven track record of managing service delivery in a similar role.
- Must be detail-oriented with strong analytical and problem-solving skills.
- Should have the ability to work collaboratively with cross-functional teams.
- Must be able to handle multiple tasks and prioritize effectively.
- Should have strong leadership and team management skills.
- Must be proactive and able to drive initiatives independently.
- Should have a strong understanding of financial regulations and compliance.
- Must be committed to delivering high-quality service and achieving client satisfaction.

**Certifications Required**

Certified Management Accountant (CMA) or Certified Public Accountant (CPA) preferred.

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