upGrad | Operations Associate | mumbai
4 weeks ago
Operations Associate Job Description
Overview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.
What You Would Be Doing:
- Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.
- Actively mentor learners and provide guidance to help them identify their key strengths.
- Communicate weekly milestones to learners via email, WhatsApp, or phone calls.
- Review student engagement data and adjust mentorship plans to promote program completion.
- Manage end-to-end accountability for program operations on a day-to-day basis.
Roles & Responsibilities:
- Monitor the effectiveness of educational programs through data collection, analysis, and evaluation; identify areas for improvement and recommend enhancements.
- Oversee day-to-day operations for program delivery, including planning, execution, mentoring, and stakeholder management.
- Ensure projects and products are delivered within budget, timeline, and resource constraints.
- Coordinate with cross-functional teams to keep all stakeholders aligned on project requirements, deadlines, and schedules.
- Prepare status reports by gathering, analyzing, and summarizing relevant information.
- Collaborate with multiple teams to enhance the learning experience through backend support related to data and cohort progress.
- Utilize analytical skills to diagnose and resolve issues in unique customer environments.
- Manage vendor relationships, connecting with Teaching Assistants/SMEs and outsourced vendors for service requirements and invoicing.
Skills Required:
- Project Management: Strong skills to plan, organize, and coordinate educational programs effectively, including goal setting and resource management.
- Communication Skills: Excellent written and verbal skills for effective stakeholder interaction, documentation, and report writing.
- Collaboration and Teamwork: Ability to work collaboratively with diverse teams, fostering open feedback and resolving conflicts constructively.
- Analytical and Problem-Solving Skills: Proficient in assessing educational needs, evaluating program effectiveness, and making informed decisions.
- Tech Savviness: Proficient in MS Excel, Google Sheets, MS Office, and adaptable to new technologies in the EdTech field.
- Active Listening: Strong active listening skills to understand and address learner needs.
- Customer Centricity: High focus on understanding student expectations and supporting them to achieve their goals.
Qualifications:
- Any relevant graduation with 0-3 years of experience.
- Strong proficiency in English.
-
upGrad | Operations Associate | mumbai
4 weeks ago
mumbai, India upGrad Full timeOperations Associate Job Description Overview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion. What You Would Be Doing: Resolve daily queries from learners, ensuring service level agreements (SLAs) are met. Actively...
-
upGrad | Operations Associate | mumbai
4 weeks ago
mumbai, India upGrad Full timeOperations Associate Job Description Overview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion. What You Would Be Doing: Resolve daily queries from learners, ensuring service level agreements (SLAs) are met. Actively...
-
mumbai, India upGrad International Full timeThe Marketing Associate will play a critical role in streamlining marketing processes to drive efficiency and effectiveness across all marketing initiatives. He/She will work closely with the content teams to manage operations and ensure seamless execution of marketing strategies. Key Responsibilities: Campaign Execution & Optimization : Support the...
-
mumbai, India upGrad International Full timeThe Marketing Associate will play a critical role in streamlining marketing processes to drive efficiency and effectiveness across all marketing initiatives. He/She will work closely with the content teams to manage operations and ensure seamless execution of marketing strategies. Key Responsibilities: Campaign Execution & Optimization : Support the...
-
mumbai, India upGrad International Full timeThe Marketing Associate will play a critical role in streamlining marketing processesto drive efficiency and effectiveness across all marketing initiatives. He/She will workclosely with the content teams to manage operations and ensure seamlessexecution of marketing strategies.Key Responsibilities:Campaign Execution & Optimization: Support the execution...
-
mumbai, India upGrad Full timeInternational Sales - Admission CounsellorLocation: Marol, Mumbai (Work from Office) Founded in 2015, upGrad has established itself as Asia's largest integrated learning, skilling, and workforce development company. Our diverse portfolio includes a range of higher education programs, such as online and hybrid degrees, certifications, boot camps, diplomas,...
-
upGrad | Senior Associate
4 weeks ago
mumbai, India upGrad Full timeWe are looking for a Talent Acquisition Specialist to join our Mumbai team.Key Responsibilities:Talent Sourcing:Utilize various sourcing channels (LinkedIn, job boards, referrals, etc.) to identify and attract top sales talent.Develop strong relationships with industry professionals and build a robust talent pipeline.Screening and Interviewing:Conduct...
-
upGrad | Senior Associate
4 weeks ago
mumbai, India upGrad Full timeWe are looking for a Talent Acquisition Specialist to join our Mumbai team. Key Responsibilities: Talent Sourcing: Utilize various sourcing channels (LinkedIn, job boards, referrals, etc.) to identify and attract top sales talent. Develop strong relationships with industry professionals and build a robust talent pipeline. Screening and Interviewing: ...
-
upGrad | Senior Associate
4 weeks ago
mumbai, India upGrad Full timeWe are looking for a Talent Acquisition Specialist to join our Mumbai team. Key Responsibilities: Talent Sourcing: Utilize various sourcing channels (LinkedIn, job boards, referrals, etc.) to identify and attract top sales talent. Develop strong relationships with industry professionals and build a robust talent pipeline. Screening and Interviewing: ...
-
upGrad | Tax Associate | mumbai
4 weeks ago
mumbai, India upGrad Full timeDesignation: Associate - Direct Tax Location- Marol Andheri but the temporary location is Worli for 3 months (Hybrid)CTC up to 8LPAWe are seeking a candidate with 2-5 years of experience in Direct Tax- TDS, ITR, Tax Audit, Tax equalization, and Excel.Key Responsibilities:- Calculate TDS liability, including reconciling with books of accounts and preparing...
-
upGrad | Tax Associate | mumbai
4 weeks ago
mumbai, India upGrad Full timeDesignation: Associate - Direct Tax Location- Marol Andheri but the temporary location is Worli for 3 months (Hybrid) CTC up to 8LPA We are seeking a candidate with 2-5 years of experience in Direct Tax- TDS, ITR, Tax Audit, Tax equalization, and Excel. Key Responsibilities: - Calculate TDS liability, including reconciling with books of accounts and...
-
upGrad | Sr. Associate Project Management
1 month ago
mumbai, India upGrad Full timeDesignation- Sr. Associate Project Management - SAPSalary Range up to 8-12LPARole Overview: We are seeking an experienced Senior Associate Project Management with a focus on SAP S/4HANA implementations. The ideal candidate will have 3-5 years of experience managing SAP projects, including S/4HANA initiatives, and will be responsible for planning,...
-
upGrad | SAP Project Manager | mumbai
2 weeks ago
Mumbai, India upGrad Full timeDesignation- Sr. Associate Project Management - SAPSalary Range up to 8-12LPARole Overview: We are seeking an experienced Senior Associate Project Management with a focus on SAP S/4HANA implementations. The ideal candidate will have 3-5 years of experience managing SAP projects, including S/4HANA initiatives, and will be responsible for planning,...
-
upGrad Rekrut | Team Leader
1 week ago
mumbai, India upGrad Rekrut Full timeTo manage a team of 12-15 Relationship Managers. To up sell MF products to Retail/HNI Clients as per theassigned database, generation of fresh leads through reference to shore up the clientele. Achieving the business targets as per Products, enhancing and upgrading the Client Net worth relationships. Profiling customers and provide financial...
-
upGrad Rekrut | Corporate Sales Manager | mumbai
4 weeks ago
mumbai, India upGrad Rekrut Full timeGreetings from upGrad Rekrut!!! Our client is a b2b risk assessment- due diligence platform headquartered at Mumbai. They are looking out for their Manager-Corporate Acquisitions in Mumbai. Key Responsibility Areas: Hunter Instinct: Identify and generate leads with Corporates for Business to meet targets and achieve Company’s objectives Plan,...
-
Mumbai, India upGrad Rekrut Full timeHello,Greetings from upGrad RekrutWe have an excellent opportunity into Business Development.Location: Mumbai, MarolResponsibilities:Client Acquisition and Relationship Management:Identify and target potential clients for contract staffing solutions.Build and nurture relationships with key decision-makers within client organizations.Collaborate with clients...
-
upGrad Rekrut | Team Leader
1 week ago
mumbai, India upGrad Rekrut Full timeTo manage a team of 12-15 Relationship Managers. To up sell MF products to Retail/HNI Clients as per the assigned database, generation of fresh leads through reference to shore up the clientele. Achieving the business targets as per Products, enhancing and upgrading the Client Net worth relationships. Profiling customers and provide financial...
-
upGrad Rekrut | Team Leader
1 week ago
mumbai, India upGrad Rekrut Full timeTo manage a team of 12-15 Relationship Managers. To up sell MF products to Retail/HNI Clients as per theassigned database, generation of fresh leads through reference to shore up the clientele. Achieving the business targets as per Products, enhancing and upgrading the Client Net worth relationships. Profiling customers and provide financial...
-
mumbai, India upGrad International Full timeRole & Responsibilities: Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys. Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth. Meet weekly enrollment, revenue, and collection targets....
-
mumbai, India upGrad International Full timeRole & Responsibilities: Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys. Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth. Meet weekly enrollment, revenue, and collection targets....