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Customer Support

2 months ago

hyderabad, India Genpact Full time

Hi Applicant,


We are scouting for Customer support role for Hyderabad Location.


Job Description


Roles and Responsibilities

• Respond to customer queries and customer's concern

• Making outbound calls to Customers and Employers

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a deep understanding of client process and policies

• Reproduce customer issues and bring up product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit capacity for critical thinking and analysis.

• Responsible to showcase tried work ethic, with the ability to work well both independently

and within the context of a larger reciprocal environment


Qualifications we seek in you.

Minimum qualifications

• Graduate (Any Discipline)

• Fresher or exp (0 to 4years)


Work location: Hyderabad (Work From office)


Preferred qualifications

• Previous experience in a customer service role chat/email/voice

• Effective probing skills and analyzing/understanding skills

• Analytical skills with customer centric approach

• Excellent proficiency with written English and with neutral English accent and Hindi .

• You should be able to work on a flexible schedule (including weekend shift)


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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Regards,


Vishal Chaudhary

Management Trainee

Genpact