Admirz + | Business Process Outsourcing Manager | kolkata
3 weeks ago
đź“Ť Job Position: BPO Manager
đź’Ľ Experience Required: Minimum 3 years of BPO, customer support, Tele-calling, or lead generation
đź’° Salary Offered: Upto â‚ą25,000 per month
🌟 Location: Kolkata-opposite Acropolis Mall
AstroShaadi™, owned by Admirz, is India’s first astrology platform exclusively for couples and relationships. We’re building a unique platform where customers connect with expert astrologers for guidance tailored to their love and marriage journeys. To scale this mission further, we’re looking for a talented and strategic BPO Manager to join our growing team.
About the Role:
As a BPO Manager, you will play a key role in driving growth for AstroShaadi™. This role is perfect for someone who excels in communication, data handling, and strategic planning to build new opportunities and strengthen existing relationships.
Your Responsibilities Include:
- Astrologer and Customer Management: Onboard new astrologers, manage existing relationships, and confidently address their queries.
- Excel Expertise: Use Microsoft Excel to manage data, create reports, and analyze trends to drive decision-making.
- Strategic Outreach: Identify potential astrologers/customers, reach out, and pitch AstroShaadi’s unique services to onboard them.
- Sales Support: Support sales activities with data-driven insights and customer/astrologer interaction for smoother conversion processes.
- Team Coordination: Work closely with the sales and marketing teams to align efforts and meet business objectives.
- Problem Solving: Analyze challenges astrologers and customers face, propose solutions, and escalate issues as needed.
Skills & Qualifications:
- Experience: Minimum of 3 years in business development, BPO, customer support, telecalling, or lead generation.
- Excel Skills: Strong knowledge of Excel, including using functions, creating dashboards, and handling large data sets.
- Communication Skills: Exceptional verbal and written communication skills in Hindi and English.
- Sales Expertise: Proven ability to pitch services, negotiate, and close deals.
- Organizational Skills: Capable of managing multiple tasks, prioritizing effectively, and meeting deadlines.
- Customer-Centric: A passion for building strong customer and astrologer relationships and enhancing their experience.
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