Business Process Outsourcing Manager

2 weeks ago

Kolkata, India Admirz + Full time

Job Position: BPO Manager

Experience Required: Minimum 3 years of BPO, customer support, Tele-calling, or lead generation

Salary Offered: Upto ₹25,000 per month

Location: Kolkata-opposite Acropolis Mall


AstroShaadi™, owned by Admirz, is India’s first astrology platform exclusively for couples and relationships. We’re building a unique platform where customers connect with expert astrologers for guidance tailored to their love and marriage journeys. To scale this mission further, we’re looking for a talented and strategic BPO Manager to join our growing team.


About the Role:

As a BPO Manager, you will play a key role in driving growth for AstroShaadi™. This role is perfect for someone who excels in communication, data handling, and strategic planning to build new opportunities and strengthen existing relationships.

Your Responsibilities Include:

  • Astrologer and Customer Management: Onboard new astrologers, manage existing relationships, and confidently address their queries.
  • Excel Expertise: Use Microsoft Excel to manage data, create reports, and analyze trends to drive decision-making.
  • Strategic Outreach: Identify potential astrologers/customers, reach out, and pitch AstroShaadi’s unique services to onboard them.
  • Sales Support: Support sales activities with data-driven insights and customer/astrologer interaction for smoother conversion processes.
  • Team Coordination: Work closely with the sales and marketing teams to align efforts and meet business objectives.
  • Problem Solving: Analyze challenges astrologers and customers face, propose solutions, and escalate issues as needed.


Skills & Qualifications:

  • Experience: Minimum of 3 years in business development, BPO, customer support, telecalling, or lead generation.
  • Excel Skills: Strong knowledge of Excel, including using functions, creating dashboards, and handling large data sets.
  • Communication Skills: Exceptional verbal and written communication skills in Hindi and English.
  • Sales Expertise: Proven ability to pitch services, negotiate, and close deals.
  • Organizational Skills: Capable of managing multiple tasks, prioritizing effectively, and meeting deadlines.
  • Customer-Centric: A passion for building strong customer and astrologer relationships and enhancing their experience.

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