IT Ticket Manager

2 weeks ago

ballari, India beBeeServiceManagement Full time

IT Service Management Specialist Job OverviewAs a key member of our IT team, you will be responsible for providing expert support for our managed services tool sets and processes. This includes daily operational needs and managing ticket distribution to ensure timely client access management requests.Ticket Management Expertise: Provide Subject Matter Expert (SME) support for the ITSM ticketing system, ensuring seamless issue resolution and excellent customer experience.Collaboration and Communication: Engage with system stakeholders and cross-functional teams to guarantee the smooth operation of Keystone Technical Support Center and ticket management systems.Technical Proficiency: Act as SME for technical and functional design requirements, general data concepts, mapping, and relationships.User Support: Support end users and key stakeholders in a timely and professional manner.Process Improvement: Maintain and review the effectiveness and efficiency of all ITSM processes.You will also contribute to QA strategy, including solutions for unit, regression, and acceptance testing. Additionally, you will maintain ServiceNow certification and follow the learning track. Regular participation in ServiceNow webinars and training sessions is expected.Required Skills and Qualifications:Subject Matter Expertise: Proven experience as an IT Service Management specialist, with expertise in ITSM ticketing systems and process improvement.Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.Technical Skills: Strong understanding of technical and functional design requirements, general data concepts, mapping, and relationships.Problem-Solving: Excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.Benefits:Career Growth Opportunities: Opportunities for career growth and professional development, with a focus on advancing your skills and expertise.Professional Certification: Maintenance of ServiceNow certification and participation in webinars and training sessions.

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