Customer Experience Manager

1 week ago

ballari, India beBeeRepresentative Full time

About This RoleCustomer Service RepresentativeAs a customer service representative, you'll be responsible for managing customer conversations and resolving issues in a timely and professional manner. You'll work closely with cross-functional teams to drive resolution and ensure our customers feel heard and valued.Handle customer inquiries via various support channels (tickets, live chat, and phone calls) with empathy and clarityTroubleshoot and resolve issues within established service level agreements (SLAs)Collaborate with team members and other departments to ensure prompt resolution and meet customer expectationsKey ResponsibilitiesThis role requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment. You should be able to effectively manage multiple customer interactions simultaneously and prioritize tasks to meet deadlines.RequirementsTo succeed in this role, you'll need:Excellent verbal and written communication skillsAble to work in a team-oriented environmentStrong problem-solving and analytical skillsAbility to multitask and prioritize tasks effectivelyBasic computer skills and familiarity with CRM softwareWhat We OfferWe're committed to providing a positive and supportive work environment that allows our employees to grow and develop their careers. As a customer service representative, you'll have opportunities to:Develop your communication and problem-solving skills through ongoing training and coachingWork with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiencesContribute to the development of processes and procedures that improve customer satisfaction and employee engagementJoin Our Team

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