Guest Experience Specialist

1 week ago


ballari, India beBeeCustomer Full time

Guest Experience SpecialistWe are seeking a highly skilled and motivated Guest Experience Specialist to join our team. This is a remote position that requires excellent communication skills, a strong grasp of the US accent, and a commitment to delivering outstanding guest experiences.The ideal candidate will have exceptional customer service skills, be proactive in resolving guest inquiries and concerns, and have a deep understanding of local attractions and experiences.Main Responsibilities:Process refund requests and resolve billing discrepancies with efficiency and professionalism.Handle guest inquiries, concerns, complaints, and disputes with empathy and a customer-first approach.Provide personalized recommendations for local attractions and experiences to enhance guest satisfaction.Maintain full compliance with company policies and procedures.Required Skills:Fluent spoken English with clear voice and US accent familiarity.Strong communication skills and a customer-centric approach.Experience using reservation software and PMS tools.



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