Global IT Service Desk Team Lead Position

1 week ago


ballari, India beBeeTeam Full time

IT Service Desk Manager Role SummaryThis role offers a unique opportunity to lead an overseas IT service desk team, providing exceptional customer support and ensuring timely issue resolution.The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in managing remote teams.The job involves overseeing ticket management, smart routing, and team leadership to deliver efficient and customer-focused IT support.Key Responsibilities:Managing a team of IT Support EngineersCoordinating shift coverage planningMentoring, coaching, and conducting performance reviewsThe successful candidate should have 4-6 years of IT support experience, prior team lead/supervisor experience, and strong knowledge of Microsoft 365, Windows/macOS, networking basics, and endpoint tools.Required Skills and Qualifications:Strong decision-making skills for ticket routing and resource dispatchingExcellent English communication (written & verbal)Ability to work in a fast-paced environmentThe company offers flexible scheduling, training and certification support, and clear growth opportunities.



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