Service Desk Team Lead

2 weeks ago

ballari, India beBeeResolution Full time

Service Desk Team LeadWe are seeking a highly skilled Service Desk Team Lead to join our organization.This is a critical role that involves providing leadership and direction to the Service Desk team.The successful candidate will be responsible for managing and resolving complex technical issues, as well as ensuring that service level agreements (SLAs) are met.Key Responsibilities:Leadership: Provide guidance and support to team members to ensure they have the skills and knowledge required to perform their duties effectively.Issue Resolution: Analyze and resolve complex technical issues in a timely manner, escalating where necessary to prevent downtime or disruption to business operations.SLA Management: Ensure that all SLAs are met, and that service levels are consistently high.Requirements:Technical Knowledge: Strong understanding of IT systems and technology, including software applications, hardware, and network infrastructure.Leadership Skills: Proven ability to lead and motivate teams, with a strong focus on customer satisfaction.Benefits:Opportunity to work with a dynamic team.Competitive salary and benefits package.

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    ballari, India beBeeTeam Full time

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    ballari, India beBeeResponsibilities Full time

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