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Operation Manager
2 months ago
Job Description:
Key Responsibilities: Team Leadership: Lead and manage a team of operational staff.Provide guidance, support, and coaching to team members.Foster a positive and collaborative work environment. Operational Planning: Develop and implement operational strategies to optimize efficiency and meet organizational goals.Create and execute operational plans in alignment with overall business objectives. Logistics Expertise: Possess a deep understanding of logistics operations, including transportation, inventory management, and warehousing.Stay informed about industry trends, regulations, and best practices. Process Improvement: Identify areas for process improvement and implement changes to enhance operational efficiency.Continuously analyze and optimize workflows to reduce costs and increase productivity. Performance Monitoring: Establish key performance indicators (KPIs) for the operations team.Regularly monitor and evaluate team performance against established metrics. Customer Service: Collaborate with customer service teams to ensure timely and accurate order fulfillment.Address and resolve customer complaints or issues related to operations. Compliance and Quality Assurance: Ensure adherence to industry regulations and compliance standards.Implement quality assurance measures to maintain high standards of service. Communication: Facilitate effective communication between different departments within the organization.Communicate operational updates, changes, and challenges to senior management. Risk Management: Identify and mitigate operational risks to minimize disruptions.Implement contingency plans to address unforeseen issues. Technology Utilization: Stay abreast of technological advancements in logistics and implement relevant technologies to streamline operations. Vendor Management: Collaborate with vendors and third-party service providers to ensure seamless logistics operations.Negotiate contracts and agreements to optimize cost and service levels. Training and Development: Provide ongoing training and development opportunities for the operations team.Foster a culture of continuous learning and improvement.